Last updated: 20 September 2026
1. Control of your account and profile
You can change many account and profile details directly in VACHAR. If information is necessary to provide the service, removing it may mean that a function or the account can no longer be used.
You may request account deletion in the app or through Delete account. Once confirmed, access is blocked, public profile details are removed or anonymised, and active Connects are archived. Final technical deletion normally takes place after three months. Legal duties, a specific security matter, or the defence of legal claims may justify longer retention of individual data.
2. Right of access
You can ask whether VACHAR processes personal data about you. If it does, you may request information about purposes, categories, recipients, retention, origin, and possible international transfers. To the extent required by law, you will receive a copy of your personal data.
3. Right to rectification
If data about you are inaccurate or incomplete, you may request correction or completion. Many profile details can be updated directly in VACHAR.
4. Right to erasure
Subject to the legal requirements, you may request deletion, for example where data are no longer needed, were processed unlawfully, or withdrawn consent was the only legal basis.
The right is not absolute. Legal retention duties, the rights of other conversation participants, the establishment or defence of claims, and specific security or abuse matters may prevent immediate deletion of individual data.
5. Right to restriction
In certain circumstances, you may request that data temporarily be processed only in a restricted manner, for example while accuracy is disputed or an objection is being reviewed.
6. Right to data portability
Where the legal conditions apply, you may receive data you provided to VACHAR and which are processed automatically on the basis of consent or a contract in a structured, commonly used, machine-readable format. The rights and freedoms of other people remain protected.
7. Objection and withdrawal
Where we process data on the basis of legitimate interests under Art. 6(1)(f) GDPR, you may object for reasons arising from your particular situation. We will then stop processing unless compelling legitimate grounds or legal-enforcement grounds prevail.
You may withdraw consent at any time with effect for the future. Processing before withdrawal remains lawful.
8. Device permissions and privacy
You can manage location, camera, selected photos, and notifications in iOS or Android settings. Revocation stops future use of the permission; the related function may then be limited.
Your precise device location is not automatically made public. Your email address and telephone number are not automatically disclosed to other users and are shared only through the designated contact-sharing function.
9. Your content and communications
You can edit, end, or delete your own Connects through the available app functions. For messages and shared content, we also protect the rights of other participants. Removing a conversation from your view therefore does not necessarily delete the other participant’s copy.
10. Reporting content and users
You may report content or users if you suspect a breach of the law, the Terms of Use, or the Community Guidelines. Reports are reviewed and must not be abused. Legal and safety notices can also be submitted through the contact form.
11. Reasons for moderation decisions
VACHAR may restrict or remove unlawful or rule-breaking content and may temporarily or permanently restrict functions or accounts. Where required by law, you will receive a clear statement of reasons setting out the material facts, the rule applied, and the available remedies.
12. Internal moderation complaint
If a moderation decision affects you, or if a notice of illegal content was rejected, you can request review using the complaint route stated in the decision or through Contact and Safety. Complaints are handled diligently, promptly, and not solely by automated means.
13. Out-of-court settlement under the DSA
Where the Digital Services Act applies, disputes about moderation decisions may be submitted to an out-of-court dispute settlement body certified under Art. 21 DSA. This includes decisions on reported content, removal or restriction of your content, and restrictions on functions or accounts.
The European Commission publishes the current list at DSA out-of-court dispute settlement. Access to the courts remains available.
14. Consumer dispute resolution
For a dispute arising from a consumer contract, particularly a paid VACHAR service, please contact support first.
EITCons GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore no longer linked. Access to judicial remedies remains unaffected.
15. Data protection complaint
If you believe personal data are not being processed lawfully, you may contact VACHAR or complain directly to a supervisory authority. The authority with particular responsibility for EITCons GmbH is the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia.
16. Submitting a request
Use the privacy contact form or email support@vacharapp.com. Please describe the request clearly. Where justified doubts exist, we may ask only for additional information needed to verify identity.
We normally respond within one month. For complex or numerous requests, the period may be extended by up to two further months where legally permitted; we will notify you in time. Requests are generally free of charge. The statutory exceptions apply to manifestly unfounded or excessive requests.
Full details of our data processing are available in the Privacy Notice.